Returns Policy

We like to keep things simple here at the AXB Group, so you can return any of our products within 10 days from order for a refund.

To be eligible for a refund, your items must be unused and in the same condition that you received it.

Please be aware that for returns of unopened product, customers are responsible for covering the return shipping costs. We kindly ask you to consider this before initiating a return. Thank you for your understanding.

Refunds will be made within 30 days of receipt of product/s minus excluding any one-off installation costs and 15% ex vat restocking fee.

If you’d like to get in touch with us about returning your Slush Direct order, please log in to your account and click the returns sections on the left-hand side to submit your form. From there a member of our Support team will be in touch with you.

If you don't have an account with us yet, please create an account here.

Where should I send my return to?

See the return address below but please remember to complete the returns process online prior to returning a product/s to confirm your return.

 

AXB Group

The Old Dairy

Old Road

Minera

LL11 3YR

Making changes to your order or the delivery or your parcel

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended. This includes swapping products and changing payment methods.

Additionally, we are not able to guarantee being able to cancel your order for you, however we will always do our best to accommodate your request.

If you need to change the delivery address for your parcel, you can use the tracking number provided via email to request this from the courier shipping your order.

Alternatively please contact us and we’ll do our best to help you!