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Twin Slush Machine Support
Whether you’re setting up your Twin machine for the first time or solving a specific issue, we’ve got clear answers and helpful videos to guide you.
Frequently Asked Questions - Twin Machines
How do I set up my twin slush machine for the first time?
How do I set up my twin slush machine for the first time?
Place the machine on a stable, well-ventilated surface with at least 40 cm of space on all sides. Plug it directly into a wall socket (no extension leads), add your pre-mixed syrup using a 6:1 water-to-syrup ratio, and switch it to slush mode.
Click here to watch the video guide
What power supply does a twin slush machine require?
What power supply does a twin slush machine require?
It requires a 13-amp, 3-pin UK plug and should not be run from an extension cable, as this can cause overheating and damage.
Why isn't my machine freezing properly?
Why isn't my machine freezing properly?
Check that the syrup is mixed correctly (6:1 ratio). Ensure the condenser is clean and that there is sufficient airflow around the machine. Overfilling or poor ventilation can also impact freezing.
Can I run the machine overnight?
Can I run the machine overnight?
Yes, use "night mode" overnight to keep product cold without continuing to freeze it. This saves energy and extends the machine’s life.
Twin Slush Machine - User Guides
Operating Day & Night Mode
Read Our Complete User Guide For Twin Machines
Triple Slush Machine Support
Whether you’re setting up your Twin machine for the first time or solving a specific issue, we’ve got clear answers and helpful videos to guide you.
Frequently Asked Questions - Triple Machines
How do I set up my twin slush machine for the first time?
How do I set up my twin slush machine for the first time?
Place the machine on a stable, well-ventilated surface with at least 40 cm of space on all sides. Plug it directly into a wall socket (no extension leads), add your pre-mixed syrup using a 6:1 water-to-syrup ratio, and switch it to slush mode.
Click here to watch the video guide
How do I maintain my Triple Slush Machine?
How do I maintain my Triple Slush Machine?
Weekly Cleaning: Clean your slush machine each week to prevent residue build-up and maintain hygiene standards.
Regular Lubrication: Follow the manufacturer’s instructions to lubricate the moving parts regularly, keeping your machine in top working condition.
Condenser Cleaning: Clean the condenser weekly to ensure optimal performance and prevent overheating.
Why isn't my machine freezing properly?
Why isn't my machine freezing properly?
Check the Syrup Mix: Ensure the syrup-to-water ratio is correct.
Ensure Proper Ventilation: Make sure the machine has adequate airflow and is not obstructed.
Inspect the Condenser: A dirty condenser can affect freezing. Clean it regularly.
Can I run the machine overnight?
Can I run the machine overnight?
Yes, use "night mode" overnight to keep product cold without continuing to freeze it. This saves energy and extends the machine’s life.
Triple Slush Machine - User Guides
Operating Day & Night Mode
Read Our Complete User Guide For Triple Machines