We like to keep things simple here at the AXB Group, so you can return any of our products within 10 days from order for a refund.

To be eligible for a refund, your items must be unused and in the same condition that you received it.

Please be aware that for returns of unopened product, customers are responsible for covering the return shipping costs. We kindly ask you to consider this before initiating a return. Thank you for your understanding.

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended. This includes swapping products and changing payment methods.

Additionally, we are not able to guarantee being able to cancel your order for you, however we will always do our best to accommodate your request.

If you need to change the delivery address for your parcel, you can use the tracking number provided via email to request this from the courier shipping your order.

Alternatively please contact us and we’ll do our best to help you!

We want to speak to you too! Contact us with any questions, concerns, or feedback.

However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Phone - 0800 433 7074
Email - sales@axbgroup.com

For UK Mainland, if you order before 3pm, the great news is you’ll receive your items within 2-3 working days, unless you have upgraded your delivery to a faster service (order before 2pm).

The couriers we use deliver orders Monday to Friday between 8am to 6pm.

For Offshore UK, items ordered before 3pm can take up to 10 working days to be delivered depending on the service order and location.

The good news is, you can get free delivery by redeeming 100 points!

If your order is under £99, a small delivery fee of £9.99 will be charged in line with our postage charges.

We do offer the option to upgrade your order to a next working day delivery service. Please see below a full breakdown of delivery services we can offer and their associated costs: -

Orders under £99 ex Vat

Standard (2 to 3 Working Days) - £9.95

1-2 Working Day Delivery (orders before 1pm) - £15

Orders over £99 ex Vat

Standard (2 to 3 Working Days) - FREE

1-2 Working Day Delivery (Orders between £99 and £500 placed before 1pm) - £7.50 

1-2 Working Day Delivery (Orders over £500 placed before 1pm) - £15

For items being delivered to the Offshore regions of the UK, our courier charges additional rates:

Northern Ireland

Standard Delivery, Orders under 30kgs (3 to 6 Working Days) - £40

Standard Delivery, Orders over 30kgs (3 to 6 Working Days) - £60

Channel Islands, Scottish Islands & Isle of Man/Wight

Standard Delivery, Orders under 15kgs (4 to 10 Working Days) - £25

Standard Delivery, Orders over 15kgs (4 to 10 Working Days) - £50

Once opened, store the slush syrup in a cool, chilled environment. For best quality, use it within 30 days. After diluting the syrup, it should be used within 3 days for optimal freshness and taste.

Each product will state it's mixing ratio on the bottle, please follow these instructions.

It’s recommended not to turn your slush machine off during closing hours.

Keeping the machine running in chill mode (refrigeration) helps maintain the quality of your slush, preventing product deterioration and reducing the risk of damage.

Additionally, keeping the machine on ensures that no ice buildup occurs, which could potentially jam the mechanism or cause issues when restarting.

If your slush machine is leaking, first check for any loose or damaged seals around the bowl or the machine’s connections. Ensure that the bowl is properly secured and that all seals are intact. If the leak persists, carefully inspect the drain or overflow areas for blockages.

If the problem continues after checking the seals and drainage, contact our support team for assistance or use the form below, and we’ll help resolve the issue.

In all probability you have a refrigeration problem, of which there are two main causes. Firstly, the compressor may be faulty, generally not running at all but sometimes appearing to run but not pumping correctly.

Secondly, the machine may have a leak in the system and has lost its gas. In this case, the compressor will be running but to no effect.

The other possible cause is that you have a fault on the electronics delay board meaning that there is no power getting to the compressor and therefore it does not run. To check this you need to connect the compressor directly to the mains power to test whether it is working.

If your slush machine is overheating, start by checking for a blocked condenser, as dust, fluff, or grease can block airflow. Ensure there’s enough space around the machine and that the fan is running properly. Also, verify that the slush mix is properly diluted; too much syrup can strain the compressor. Lastly, if necessary, adjust the thickness setting.

If these steps don't resolve the issue, feel free to contact us for further assistance.

If your slush is too thick, the issue may be with the thickness screw. Try loosening it, turning clockwise on most machines (counterclockwise on Ugolini). Over-diluted syrup can also cause ice chunks that damage the mixing mechanism or gears.

If the spiral isn't spinning, the issue is likely with the gear motor, particularly a cracked or stripped middle gear (CABEL7) in machines using the Elco motor (Faby, GBG, Sencotel, Frutina, SPM).

Check that the slush is diluted correctly and ensure there’s no ice buildup when the machine is turned off. For optimal performance, avoid switching off the machine with slush inside and use chill mode when not in use.